Shipping policy

SHIPPING POLICY

CAPTRIX ships Australia-wide.

PROCESSING & PRODUCTION

All CAPTRIX caps are custom-made to order.

Production begins after artwork approval and typically takes 7–14 business days.

This timeframe may vary depending on:

  • order size
  • artwork revisions or approval delays
  • cap availability
  • thread availability
  • supplier delivery times
  • production workload

If we expect a significant delay, we’ll contact you.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout.

The shipping charge shown at checkout is separate from production time.

DELIVERY TIME

Delivery time begins after production is complete.

Delivery time varies depending on your location and the carrier used.

Shipping estimates provided by carriers are estimates only and may be affected by circumstances outside CAPTRIX’s control.

SUPPLIER AVAILABILITY

Cap colours, sizes and styles are subject to supplier availability.

If a selected product becomes unavailable before production, we’ll contact you to discuss the available options.

We will not substitute a materially different cap without your approval.

ORDER TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for tracking information to become active after dispatch.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or delayed because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

SHIPPING DAMAGE

If your order arrives damaged, please contact CAPTRIX as soon as reasonably possible and provide photographs of:

  • the damaged caps
  • the external packaging
  • any visible damage to the parcel

Please retain the packaging while the issue is being assessed.

LOST OR DELAYED PARCELS

If tracking indicates that your parcel is delayed or missing, please contact us and we’ll assist with the carrier investigation where appropriate.

Carrier delays do not necessarily indicate that a parcel has been lost.

INTERNATIONAL SHIPPING

CAPTRIX currently ships within Australia unless otherwise stated.

If international shipping is introduced in the future, additional delivery times, customs charges, duties or taxes may apply.

CONTACT

If you have questions about shipping or an existing order, please contact CAPTRIX and include your order number where possible.