Terms of service
TERMS OF SERVICE
By placing an order with CAPTRIX, you agree to the terms below.
CUSTOM-MADE PRODUCTS
CAPTRIX products are custom-made to order.
Your order may include selected cap styles, colours, quantities, embroidery options, text, artwork and other custom details.
Because products are made specifically for each order, please review all selections carefully before submitting your order.
ARTWORK & DIGITISING
New artwork may require digitising and embroidery preparation before production.
Where applicable, CAPTRIX will prepare artwork for embroidery and provide a digital embroidery proof for approval.
Production does not begin until the required artwork approval has been received.
Digitising and artwork setup fees cover preparation work required to convert supplied artwork into a format suitable for embroidery.
ARTWORK APPROVAL
Customers are responsible for carefully checking artwork proofs before approval.
This includes:
- spelling
- wording
- artwork content
- general layout
- embroidery placement
- proportions
Approval confirms that CAPTRIX may proceed with production based on the approved proof.
Minor differences between a digital proof and finished embroidery can occur due to thread, fabric, cap construction and the embroidery process.
CUSTOMER-SUPPLIED ARTWORK
You confirm that you have the right to use any artwork, logo, trademark, wording or other material supplied to CAPTRIX.
CAPTRIX is not responsible for disputes arising from artwork supplied without the necessary permission or authority.
We may decline artwork that we reasonably believe infringes another party’s rights or is otherwise unsuitable for production.
EXISTING & REPEAT DESIGNS
Where an order is placed using an existing design or previous CAPTRIX embroidery file, customers may be asked to provide an invoice number, business name or other reference.
Repeat-design eligibility may be verified before production.
If a repeat-design reference cannot be verified, a new artwork setup fee may apply.
SAME DESIGN IN THIS ORDER
The “Same Design In This Order” option is intended for additional caps using the same new design already included elsewhere in the same order.
At least one qualifying new-design item with uploaded artwork must remain in the order.
If the original qualifying item is removed, the remaining items may require artwork setup before production can proceed.
SIDE & BACK TEXT
Side and back text embroidery uses CAPTRIX standard embroidery lettering selected for clean, legible stitching.
Customers are responsible for checking all supplied text, including spelling, names, numbers and wording.
Exact lettering size and spacing may be adjusted where necessary to suit the cap and embroidery area.
PRODUCT AVAILABILITY
Cap colours, sizes and styles are subject to supplier availability.
If a selected option becomes unavailable before production, CAPTRIX will contact you to discuss suitable alternatives.
We will not substitute a materially different product without your approval.
COLOUR VARIATION
Colours displayed on screens may vary from the physical product.
Thread and cap colours can also vary slightly due to photography, monitor settings and manufacturing tolerances.
Minor colour variation is not necessarily considered a fault.
PRODUCTION TIME
Production generally begins after artwork approval.
Typical production turnaround is 7–14 business days, but this may vary depending on:
- order quantity
- artwork revisions
- supplier availability
- thread availability
- production workload
- other circumstances outside CAPTRIX’s reasonable control
If a significant delay is expected, we will contact you.
PRICING
All prices are shown in Australian dollars unless otherwise stated.
Volume pricing and promotional discounts apply according to the conditions displayed at the time of purchase.
Artwork setup, optional embroidery placements, shipping and other charges may be shown separately.
MINIMUM ORDER
CAPTRIX may apply a minimum cap quantity to online orders.
Optional add-ons, artwork setup products and other service items do not count toward the minimum cap quantity.
PAYMENT
Payment must be successfully completed before an order can proceed to production unless otherwise agreed in writing.
CAPTRIX may place an order on hold where payment is incomplete, disputed or reversed.
ORDER CHANGES
If you need to change an order, contact CAPTRIX as soon as possible.
Changes cannot be guaranteed after artwork approval or once production has begun.
Additional costs may apply where a requested change requires new artwork preparation, replacement products or additional production work.
CANCELLATIONS
Because orders are custom-made, cancellation may not be possible once artwork preparation, supplier ordering or production has begun.
Any available remedy will depend on the stage of the order and your rights under Australian Consumer Law.
RETURNS, FAULTS & REFUNDS
Returns, refunds and remedies are handled in accordance with the CAPTRIX Refund Policy and applicable Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies consumer rights that cannot legally be excluded.
SHIPPING
Shipping is handled in accordance with the CAPTRIX Shipping Policy.
Customers are responsible for providing accurate delivery details.
LIMITATION OF LIABILITY
To the extent permitted by law, CAPTRIX is not responsible for indirect or consequential loss arising from delays, supplier shortages, customer-supplied errors or circumstances outside our reasonable control.
Nothing in this section limits any rights or remedies that cannot legally be excluded under Australian Consumer Law.
CHANGES TO THESE TERMS
CAPTRIX may update these terms from time to time.
The terms applicable to an order are those in effect at the time the order is placed, subject to any rights that cannot legally be excluded.
CONTACT
If you have questions about these terms or an order, please contact CAPTRIX and include your order number where possible.